After-hours maintenance desk
The after-hours shop desk for general maintenance vendors.
FM clients and your own board send mixed requests for access, work orders, and service. Enso can record and tag the intake; your staff assign and close the work.
From Hello to Handled.
For the owner and admin of general maintenance vendors
Your general maintenance work, in the Command Center.
Mixed trades, client work-order references and site-access details. Give your office a clear place to review and coordinate the work.
Application display components · Fictional demo data · Approvals are simulated; no account action occurs. Open the full-size workspace ↗
Try the automated demo line with a general maintenance request.
Common after-hours intake gaps
- After-hours calls and "where's the tech?" loops land on the owner's cell.
- FM client, tenant, and building security all call the same line with different problems.
- No WO number, no trade tag, no record by morning.
Configured intake examples: Lockout · HVAC comfort call · Plumbing leak · Lighting · Janitorial overflow · "Tenant says X" · Vendor already on site needs access
What Enso asks
Example intake questions for a configured maintenance workflow. Your routing rules determine the next step.
- 01Site, unit, asset name
- 02Trade needed, if known
- 03Urgency: flooding, no power, life safety, or morning follow-up
- 04Access and escort
- 05Caller type: FM, tenant, or security
- 06Already a WO number from the client?
Routing rules you configure
Flooding or no power → your configured rule can queue a notification for one opted-in contact; immediate danger still belongs with emergency services.
Other requests → tag for office review with the captured access notes.
You define notification rules. Enso does not automatically assign several trades, schedule a multi-trade run, or close the work.
Client: “Tenant in 4B says the ceiling's dripping and the hallway lights are out.”
Enso: Records one work order, tags it plumbing plus lighting, captures access and who is on site, and leaves assignment with the office.
How you go live
Four configuration steps before activation, pre-filled for maintenance.
- 01
Pick your trade
Choose general maintenance to start with suggested intake questions and example prompts. Review them before use.
- 02
Confirm the call flow
Review what Enso asks and the routing rules you want. Choose the work-order fields to capture.
- 03
Add sites and on-call
Add asset names, coverage schedules, and on-call contacts. Text notifications require each recipient to opt in.
- 04
Go live on your Enso number
After your voice, SMS, and inbox channels are provisioned, verify forwarding and run a test call before activation.
One configurable intake desk for shops that do more than one trade. This is the default setup when the trade is not known up front; staff still control assignment and closure.
Shop plan from $199/month
Pricing is based on the jobs Enso handles, not doors, units, or sites.
General maintenance after-hours questions
- My shop runs more than one trade. Does that work?
- The configured intake can ask which trade is needed and apply one or more tags to the work order. Your staff assign and coordinate the trades; Enso does not automatically dispatch a multi-trade run.
- How does it decide what counts as an emergency?
- You define which conditions flag a work order as urgent and may queue a notification for an opted-in contact. Other requests can be tagged for office review. Immediate threats to life or property still require the appropriate emergency service.
- What if the client already has a work-order number?
- The configured intake can ask for the client's work-order number and store it on the Enso work order for staff to reconcile.
- Who is allowed to call the line?
- You configure the intended callers, such as facility managers, tenants, building security, or a vendor already on site. Completed intake records the caller details they provide alongside the request.
Also used by
Each trade uses its own intake questions, urgency rules, and on-call routing.