What Enso is
Enso FM is an after-hours work-order desk. On enabled lines and channels, its agents can capture a request, apply the rules you set, attempt configured notifications, and log the conversation. Enso is not the authority having jurisdiction, an alarm monitoring station, an emergency service, or a licensed trade contractor. For a fire, medical, or police emergency, contact emergency services directly.
Voice processing and transcription
No retained call-audio recording is available in the current self-serve service. On an enabled voice line, call audio is processed in real time so the AI can respond, and Enso generates a text transcript to build the work order. Enso does not retain the call audio after the call.
Every enabled voice flow uses an Enso-controlled opening that identifies the assistant as AI and explains how the call will be handled before substantive intake. In the current activated native flow, the opening states that the call will be transcribed and tells the caller that pressing 1 at any time stops AI processing. Other separately configured consent flows may require an affirmative spoken or keypad response before intake begins. These product controls are not a representation that a particular use complies with every federal or state wiretapping, recording, biometric, privacy, or AI-disclosure law. Customers are responsible for assessing whether their configuration and use require additional notice, consent, or other controls where the parties to a call are located.
Data handling
- What is stored: transcripts, SMS and email content the agents handle, work-order fields (site, unit, asset, access notes, urgency, status), and contact details of the people the agents communicate with. The current self-serve service does not retain call audio.
- Where: on United States cloud infrastructure operated by the providers listed below.
- In transit: traffic between you, the Service, and its providers is encrypted with TLS.
- At rest: stored data and backups are encrypted by the underlying cloud platforms.
Access and authentication
- Each customer has its own workspace. Accounts use roles such as administrator and dispatcher, so people see only what their role allows.
- Enso staff access to customer data is limited to what is needed to operate the Service and provide support, and is logged.
- We follow least-privilege practices for internal systems and review access periodically.
Subprocessors
Enso relies on these categories of providers to deliver the Service:
- Telephony and messaging: provisions phone numbers and carries voice and SMS.
- AI model provider: processes call, message, and email content to run the agents. Content sent through its API is not used to train its foundation models.
- Payment processing: handles checkout and subscription billing; full card numbers are not stored by Enso.
- Cloud application and database hosting: runs the app and stores work-order data.
- Website hosting: serves this marketing site.
A current named list is available to customers on request. We give notice before adding a subprocessor that materially changes how data is handled.
Retention and deletion
Transcripts and work-order data are kept for the period a customer configures, or Enso’s default window, and are then deleted or de-identified. Account and business records are kept while the account is active and for a limited period afterward for legal and tax purposes. On request after an account closes, Customer Data is deleted or returned, subject to backups that expire on a rolling schedule.
Reporting a vulnerability
If you believe you have found a security issue, email support@ensointegration.ai. Please include enough detail to reproduce it, and give us a reasonable window to respond before any public disclosure.
Contact
Security or data-handling questions: support@ensointegration.ai. Privacy rights are covered in the Privacy Policy; the Terms of Service govern use of Enso’s Service.