Non-emergency contractor service intake
After-hours service intake for fire and life-safety contractors.
Administrative and non-emergency service requests only. Enso can record configured intake and queue a notification for an opted-in contact; it does not replace 911, an alarm-monitoring company, the AHJ, or emergency responders.
From Hello to Handled.
For the owner and admin of fire and life safety service contractors
Your fire / life safety work, in the Command Center.
Routine service requests and non-emergency panel issues. Keep service records visible to authorized staff. Enso is not an alarm-monitoring or emergency-response service.
Application display components · Fictional demo data · Approvals are simulated; no account action occurs. Open the full-size workspace ↗
Automated service-intake demo only. Do not use for emergencies.
Common after-hours intake gaps
- Non-emergency service follow-ups reach an office voicemail after hours.
- Trouble reports arrive without the monitoring account or panel location.
- The office starts the next day with an incomplete service request.
Configured intake examples: Panel trouble follow-up after the emergency path is clear · Inspection or service follow-up · Sprinkler service request after emergency response is contacted · Impairment documentation request · Fire-watch information for office review · Monitoring-station administrative callback
What Enso asks
Example intake questions for a configured life-safety workflow. Your routing rules determine the next step.
- 01Site and system type: fire alarm, sprinkler, suppression, extinguishers, or exit and emergency lighting
- 02Confirm there is no active alarm, smoke, fire, water flow, or immediate danger
- 03Reported trouble or service condition
- 04Is the building occupied?
- 05Have 911 and the monitoring company been contacted if needed?
- 06Monitoring account / panel location
- 07Is an impairment already in place?
- 08Access and fire-panel keys
Safety boundary and service routing
Active alarm, smoke, fire, water flow, or immediate danger → contact 911 and the alarm-monitoring company; Enso is not an emergency-response channel.
Once the emergency path is clear, an authorized service request can be recorded and a notification queued under the client's configured rules.
Enso does not monitor alarms, dispatch emergency responders, determine code compliance, establish a fire watch, or approve an impairment. Completed intake and available conversation records attach to the Enso work order. For data and call-recording practices, see Security.
Client: “The building manager reported a recurring panel trouble signal. There is no smoke or active alarm, and the monitoring company has cleared the emergency path.”
Enso: Records a service work order, confirms the panel location and access details, and queues the configured notification for an opted-in contact. Delivery and response are not guaranteed.
How you go live
Four configuration steps before activation, pre-filled for life-safety.
- 01
Pick your trade
Choose fire / life safety to start with suggested intake questions and example prompts. Review them before use.
- 02
Confirm the call flow
Review what Enso asks and the routing rules you want. Choose the work-order fields to capture.
- 03
Add sites and on-call
Add asset names, coverage schedules, and on-call contacts. Text notifications require each recipient to opt in.
- 04
Go live on your Enso number
After your voice, SMS, and inbox channels are provisioned, verify forwarding and run a test call before activation.
Shop plan from $199/month
Pricing is based on the jobs Enso handles, not doors, units, or sites.
Fire / life safety after-hours questions
- Can it record a non-emergency service call from a monitoring station?
- If you configure the caller and workflow, Enso can record the monitoring account, panel location, and reported service condition after the emergency path is clear. It does not monitor the alarm or replace the monitoring company's procedures.
- How does an active alarm get handled?
- It should not be handled through Enso as the emergency channel. Active alarms, smoke, fire, water flow, or immediate danger require 911 and the alarm-monitoring company. Enso does not dispatch emergency responders or guarantee contact with your staff.
- Does Enso make any call about a fire watch or an impairment?
- No. The configured intake can record whether an impairment or fire watch is reported as already in place and leave the request for authorized staff review. Enso is not the authority having jurisdiction and does not establish, approve, or supervise either one.
- Is the conversation on the record?
- Completed intake and any available text transcript attach to the Enso work order. Caller choices and retention controls affect what is available; the current self-serve service does not retain call audio. The Security page explains those practices.
Also used by
Each trade uses its own intake questions, urgency rules, and on-call routing.