Questions, answered

What is Enso FM?

An after-hours work-order desk for maintenance and trade vendors. On enabled lines and channels, Enso can capture a request, ask the intake questions you set, open a work order, attempt to notify your configured on-call contact, and collect supported status and completion updates from the field.

Do I need to port my number or change DNS?

No DNS change is required. When a voice or SMS line is enabled for your account, Enso provides the configured number; you can direct clients to it or forward an existing shop line. Generally available email intake uses a forwarding address you configure.

What happens on an emergency call?

You configure urgency rules for your trade and name an on-call contact. When an enabled line receives a request that matches those rules, Enso attempts the configured notification path. Delivery and a recipient's response are not guaranteed. Enso is not an emergency service, alarm monitoring station, or substitute for 911 or another appropriate emergency contact.

Does it replace my work-order system or CMMS?

No. When configured, Enso can attempt to send work-order records by email or signed webhook, or make them available by file export; supported status updates can return through a signed webhook. Your team must monitor delivery and processing. This is not a live two-way named CMMS integration.

Is there a demo?

The public demo line may be used to hear an illustrative after-hours intake when it is available. Do not use it for an emergency or share confidential information. Production setup and activation depend on the channels and configuration your shop selects.

How is it priced?

Pricing is based on the work orders the desk handles in a month, not doors, units, sites, or square footage. Shop starts at $199/month and includes 100 jobs, 250 voice minutes, and 500 SMS segments each month. Self-serve usage does not automatically incur an unlisted overage charge; choose a larger plan or request a Network quote for more capacity.

Is there a free trial?

A 30-day trial is available where it is shown during checkout. Review the checkout terms for eligibility, the amount due today, and the renewal date before subscribing. If a trial applies, cancel before it ends to avoid the first subscription charge.

What counts as a job?

A work order Enso handled that month. That may include intake, a configured notification attempt, a supported field update, or an authorized dispatcher's close. It is counted once per month no matter how many calls or texts it takes.

Do my technicians need an app?

No. Field crews use SMS and calls. There is no separate technician app.

Are calls recorded?

No retained call-audio recording is available in the current self-serve service. On enabled voice lines, Enso processes call audio in real time and builds a text transcript for the work order. Every enabled flow uses an Enso-controlled opening that identifies the assistant as AI. In the current activated native flow, the opening states that the call will be transcribed and says to press 1 at any time to stop AI processing; separately configured consent flows may require an affirmative spoken or keypad response before intake begins. These controls do not by themselves guarantee compliance in every jurisdiction; customers should assess any additional notice or consent duties that apply to their use. See the Security page.

Which trades are supported?

Plumbing, HVAC, electrical, roofing, general maintenance, and fire / life safety each ship with their own intake flow, urgency rules, and emergency keywords. Shops that run more than one trade start on the general-maintenance setup.

Can I cancel?

Yes. Open Billing and choose Manage subscription. Stripe shows the date service ends. If checkout granted a trial, cancel before it ends to avoid the first subscription charge. Paid subscriptions normally end at the current billing period's end. Fees already paid are not refunded, and any amounts already due remain payable.

Are you a monitoring station, or SOC 2 certified?

No. Enso is an after-hours desk and router with a conversation log. It is not an alarm central station, the authority having jurisdiction, or a licensed trade contractor. Data-handling practices are on the Security page.

Still stuck? Contact usor email support@ensointegration.ai.